Including subscriptions, cancellations and refunds — effective 2 September 2026
1. About these terms
These terms apply when a customer buys a MathsWithDan group class, course, recording, digital resource, one-to-one lesson or related service. The contract is between the customer named at checkout or booking and Daniel Akinleye, a sole trader trading as MathsWithDan. A customer purchasing for a child must ensure that the child follows the relevant rules.
2. The service and order information
The course page, checkout page, booking message or invoice describes the service, timetable or access period, price, billing frequency and any specific inclusions. Please check these details before paying. An order is accepted when payment is confirmed and we send confirmation or provide access. We may refuse or cancel an order where there is an obvious pricing error, suspected fraud, no capacity or another reasonable operational reason; if we cancel before supplying the service, we will refund the amount paid for the unsupplied service.
3. Prices and payment
Prices are shown in pounds sterling unless stated otherwise. Payment is required in advance. We do not offer a free trial unless a particular promotion expressly says so. Stripe processes card payments. If a recurring payment fails, access may be paused until payment is made. The price applying to a purchase is the price shown and accepted at checkout or otherwise agreed in writing.
4. Recurring group-class subscriptions
Where a course is sold as a recurring subscription, payment renews automatically at the billing interval shown at checkout (commonly every four weeks) using the saved payment method until cancelled. The subscription provides access to the classes, course area, materials and recordings described on the course page for the paid period.
You may cancel future renewal by contacting info@mathswithdan.com or using any available account/subscription control. Cancellation must be received before the next payment is taken.
Cancellation stops future billing; it does not normally create a refund for a paid period that has already begun, except where required by law or expressly agreed. Access normally continues until the end of the paid period.
We may change future subscription prices or material features by giving reasonable advance notice. A customer who does not accept the change may cancel before it takes effect.
5. Timetables, missed lessons and recordings
Timetables may be described as provisional. We may reasonably move a class, use a substitute arrangement, provide a recording or supply alternative work where illness, examinations, holidays, low attendance, technical issues or events outside our reasonable control affect delivery. We will communicate material changes as soon as reasonably practicable.
If a student misses a group lesson, no refund is normally due because the place and course access remain available and a recording or alternative material may be provided where stated. Recordings are for the enrolled student’s personal use and must not be shared, downloaded unless enabled, or republished.
6. One-to-one tuition
The agreed date, time, duration, rate and any block discount will be confirmed when booked. Every lesson must be paid for in advance. A block discount, where offered, applies only to the block described and does not mean that any lesson is a free trial.
Any lesson-specific cancellation or rearrangement deadline will be stated at booking or in the confirmation. If no deadline was stated, contact us as early as possible; we will act reasonably in deciding whether the lesson can be rearranged, taking account of notice, preparation and whether the slot can be reused. This does not affect statutory rights.
7. Cooling-off rights for online purchases
A consumer who buys online will usually have a legal right to cancel a service contract within 14 days after the contract is made, subject to statutory exceptions. To cancel, send a clear statement to info@mathswithdan.com. You may use the model form below, but do not have to.
If you ask us to begin live tuition or another service during the 14-day period and then cancel, we may charge a proportionate amount for what was supplied before cancellation. If a service is fully performed during the cooling-off period after your express request and acknowledgement, the statutory cancellation right may end.
For digital content supplied immediately (such as instant access to recordings or downloadable resources), the statutory cancellation right may be lost once supply begins only where the law’s requirements are met, including the customer’s prior express consent to immediate supply and acknowledgement of losing that right. The checkout should capture these choices where relevant. None of this limits rights where content or services are faulty, misdescribed or not supplied with reasonable care and skill.
Model cancellation form
To: MathsWithDan, info@mathswithdan.com
I/We give notice that I/we cancel my/our contract for the following service or digital content: [describe purchase]. Ordered on: [date]. Customer name: [name]. Customer address: [address]. Date: [date].
8. Refunds and consumer rights
Refunds are not automatically available merely because a student changes their mind after the applicable cooling-off right has ended, misses a class, does not use the course area or does not achieve a hoped-for result. However, we will provide any remedy required by consumer law where a service is not supplied with reasonable care and skill, is materially misdescribed, or digital content is faulty. Contact us promptly with details so we can investigate and, where appropriate, repeat performance, repair, replacement, price reduction or refund can be considered.
Approved refunds are returned to the original payment method where practicable. Payment-provider processing times are outside our control.
9. Student conduct and safeguarding
Students must follow the Safeguarding and Student Code of Conduct. We may remove a student from a lesson or suspend access where reasonably necessary to protect participants or the service. For a serious or repeated breach, we may terminate access. Any refund will depend on the circumstances and applicable consumer law; we will not use this clause to remove statutory rights.
10. Customer responsibilities
- Provide accurate account and contact information and tell us about relevant changes.
- Ensure the student has a suitable device, reliable internet connection and appropriate learning environment.
- Keep login and lesson links private and supervise a child as reasonably appropriate for their age.
- Tell us in advance about reasonable adjustments or accessibility needs so we can consider what can reasonably be provided.
- Do not record, copy, share or commercially exploit lessons or materials.
11. Our responsibility
We will provide tuition with reasonable care and skill. We do not guarantee examination entry, grades, school decisions or academic outcomes, which depend on many factors including attendance, independent work and assessment conditions. Nothing excludes liability that cannot lawfully be excluded or any statutory consumer right.
12. Ending the contract
A customer may end the contract as set out above. We may end or suspend it for non-payment, unlawful activity, serious/repeated misconduct, unsafe behaviour, account sharing or another material breach. Where a breach can reasonably be corrected, we will normally give an opportunity to do so.
Clauses about intellectual property, liability, records and disputes continue where relevant after the contract ends.
13. Complaints
Email info@mathswithdan.com with the customer/student name, the service concerned and what went wrong. We will acknowledge the complaint, investigate it fairly and explain the outcome within a reasonable period. Safeguarding concerns are prioritised. This does not prevent a consumer from seeking independent advice or using legal remedies.
14. Other legal terms
We may transfer the contract to another organisation if this does not reduce the customer’s rights and we notify the customer. A customer may transfer rights only with our written agreement, except where the law says otherwise. If a court finds part of these terms unenforceable, the remaining terms continue. Delay in enforcing a right does not waive it. English law governs these terms, with the consumer court protections described in the Website Terms.